
Hey there, fellow HighLevel enthusiasts! It's Vit Muller here, and I'm thrilled to share some golden nuggets from my recent chat with Charles Craggett on the HighLevel Experience Podcast. If you're in the service industry and looking to shake things up, this one's for you.
Ep 87 - Charles Craggett
The Power of Systems-Based Marketing
SMS vs. Email: The Ultimate Showdown
Charles Craggett isn't your average agency owner. He started in the insurance world, where he quickly realized that the archaic systems were holding him back. So, what did he do? He built his own marketing system from scratch. During our conversation, Charles shared how this leap of faith not only kept his agency afloat during the pandemic but also led to record-breaking months. Talk about turning lemons into lemonade!
Charles is a firm believer in systems-based marketing. We discussed how his martial arts training, particularly in Muay Thai, taught him the importance of focus and discipline. These lessons translate directly into his business approach. By implementing structured systems, Charles helps service businesses like landscapers and roofers streamline their operations and boost their bottom line.
One of the highlights of our chat was the debate over SMS versus email marketing. Charles made a compelling case for SMS, especially in the trades industry. With everyone glued to their phones, text messages tend to get more visibility and quicker responses. However, he also emphasized the importance of not ditching email entirely. It's all about creating a balanced ecosystem where both channels complement each other.
We couldn't ignore the elephant in the room—AI. Charles and I delved into how AI is reshaping the marketing landscape. While some fear it might replace human jobs, Charles sees it as a tool to enhance efficiency. By using AI for tasks like appointment booking and client qualification, his agency can focus on what truly matters—building relationships and delivering results.
Charles has mastered the art of creating "sticky" client relationships. By offering a comprehensive suite of services, from CRM optimization to social media management, he ensures his clients stick around for the long haul. It's not just about landing a client; it's about becoming an indispensable part of their business.
If there's one thing to take away from my conversation with Charles, it's the power of adaptability. Whether it's leveraging AI or refining your marketing channels, staying flexible and open to change is key. So, if you're ready to take your agency to the next level, consider adopting some of Charles' strategies. Trust me, your future self will thank you.
For more insights, be sure to check out the full episode on the HighLevel Experience Podcast. Until next time, keep pushing those boundaries!

Hey there, fellow HighLevel enthusiasts! It's Vit Muller here, and I'm thrilled to share some golden nuggets from my recent chat with Charles Craggett on the HighLevel Experience Podcast. If you're in the service industry and looking to shake things up, this one's for you.
Ep 87 - Charles Craggett
The Power of Systems-Based Marketing
SMS vs. Email: The Ultimate Showdown
Charles Craggett isn't your average agency owner. He started in the insurance world, where he quickly realized that the archaic systems were holding him back. So, what did he do? He built his own marketing system from scratch. During our conversation, Charles shared how this leap of faith not only kept his agency afloat during the pandemic but also led to record-breaking months. Talk about turning lemons into lemonade!
Charles is a firm believer in systems-based marketing. We discussed how his martial arts training, particularly in Muay Thai, taught him the importance of focus and discipline. These lessons translate directly into his business approach. By implementing structured systems, Charles helps service businesses like landscapers and roofers streamline their operations and boost their bottom line.
One of the highlights of our chat was the debate over SMS versus email marketing. Charles made a compelling case for SMS, especially in the trades industry. With everyone glued to their phones, text messages tend to get more visibility and quicker responses. However, he also emphasized the importance of not ditching email entirely. It's all about creating a balanced ecosystem where both channels complement each other.
We couldn't ignore the elephant in the room—AI. Charles and I delved into how AI is reshaping the marketing landscape. While some fear it might replace human jobs, Charles sees it as a tool to enhance efficiency. By using AI for tasks like appointment booking and client qualification, his agency can focus on what truly matters—building relationships and delivering results.
Charles has mastered the art of creating "sticky" client relationships. By offering a comprehensive suite of services, from CRM optimization to social media management, he ensures his clients stick around for the long haul. It's not just about landing a client; it's about becoming an indispensable part of their business.
If there's one thing to take away from my conversation with Charles, it's the power of adaptability. Whether it's leveraging AI or refining your marketing channels, staying flexible and open to change is key. So, if you're ready to take your agency to the next level, consider adopting some of Charles' strategies. Trust me, your future self will thank you.
For more insights, be sure to check out the full episode on the HighLevel Experience Podcast. Until next time, keep pushing those boundaries!
Disruptor Diaries
The source for motivation, inspiration and clarity for achieving success with HighLevel.
The HighLevel Experience Podcast is a weekly show that explores strategies, tools, and success stories relevant to agencies and SaaS entrepreneurs, especially those using the HighLevel platform. The podcast, hosted by Vit Muller, provides inspiration, practical business advice, and in-depth discussions on HighLevel’s latest features and updates. Each episode features a mix of guest interviews, insights on tech tools, and actionable advice to help agencies grow and succeed in the digital landscape. The podcast's unique segments, like "Move the Needle," "The Beef," and "3 Under 3," offer listeners opportunities to learn from impactful stories, discuss HighLevel's software strengths and challenges, and gain insights into strategies and tools tailored to boost agency performance. The target audience includes digital marketing agencies, SaaS founders, and HighLevel users who want to stay updated on industry trends, client management, and scaling strategies. In essence, the HighLevel Experience Podcast is a go-to resource for entrepreneurial insights, offering guidance for anyone looking to leverage HighLevel software to drive business success and innovation.

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